Orders are processed as quickly as possible. Orders will be shipped asap once production of your items are complete. Please allow 2-3 weeks for production from your order date.

You can track your order with tracking link provided in your shipment notification email or by logging in to your account on Vaucilondon.com 

Orders containing multiple items may arrive in multiple shipments 

Credit cards

We accept Visa, Mastercard, American Express, and discover cards. Payment is authorised at time of purchase and captured once your order has been shipped. 

Paypal

When selecting this option at checkout, you will be directed to the Paypal site to log in and review before clicking ‘pay now’. Once this transaction is complete, you will then return to VauciLondon.com. Please make sure your address in PayPal is up to date.

If you would like to make a change to your order please email at Support@vaucilondon.com  within 24 hours after completing your order. 

If you would like to cancel your order please email Support@vaucilondon.com within 24 hours after completing your order. After 24 hours you will not be able to cancel your order.

It is possible that your order may be cancelled during high-volume periods due to reaching production capacity or production issues. If your order is cancelled , all charges will be automatically refunded. We recommend signing up for our waitlist for the sold-out items.

Yes, please contact us via email at Support@vaucilondon.com as soon as possible from the time of completing order. 

Unfortunately, you cannot return your order. All items are made-to-order specially for you. We cannot accept returns or exchanges for made-to-order clothing items unless they are defective or damaged upon arrival.

If for any reason you are unhappy with your order please email Support@vaucilondon.com

If your package is confirmed as lost while in transit, we advise you to immediately contact the courier service responsible for the delivery. If the tracking information indicates that your package has been lost, please initiate a dispute with the courier to claim compensation for the lost items. We recommend providing any relevant documentation, such as tracking numbers and purchase receipts, to facilitate the dispute process.

 Please note that once a package has been marked as delivered by the courier service and left at the specified delivery address, our responsibility for the package ends. In such cases, we cannot offer refunds or replacements for the stolen items.

 If you have any concerns or questions regarding the status of your package or require assistance in initiating a dispute with the courier service, please don't hesitate to contact our customer support team.

Yes, international customers can browse and shop our website in their local currency by selecting their country from the dropdown menu located at top of site.