At Vauci London, we strive to provide you with a seamless shopping experience. Please take a
moment to review our shipping and return policy for a clear understanding of how we handle
orders and address any concerns.

SHIPPING
Domestic and International Shipping:

      • We offer both domestic and international shipping to bring Vauci London’s curated collections to
        fashion enthusiasts worldwide.

      • All orders are processed and dispatched within [insert processing time] business days.

      • Please note that shipping rates outside the UK do not include customs or import duties. Duties
        are determined by customs officials and vary by country.

      • Customs and Import Duties:

      • Duties and import taxes may be applicable when the package reaches your destination country.

      • It is crucial to be aware of your country’s rules regarding duties and thresholds to avoid any
        unexpected charges.

      • Vauci London is not liable for customs fees, holding times, unclaimed parcels, or incorrect
        shipping information provided by the customer.

        RETURNS
        Refunds and Exchanges:

      • We do not currently offer returns or refunds. If there are any issues with your order, please
        contact us at contact@vaucilondon.com, and our fulfilment team will assist you.

      • Kindly refrain from reaching out via Instagram direct messages for order-related queries.
      • Import Taxes and Duties:

      • If you choose not to pay import taxes or duties and reject the parcel, you will not be eligible for a
        refund.

      • Unclaimed Parcels:

      • Vauci London is not responsible for unclaimed parcels. It is the customer’s responsibility to
        ensure timely receipt of the package.

        CONTACT US
        For any shipping or return-related inquiries, please reach out to us at [contact@vaucilondon.com].
        Our customer service team is here to assist you and ensure that your experience with Vauci
        London is nothing short of exceptional.

        ORDER STATUS – PRE-ORDER
        At Vauci London, we believe in providing you with exclusive and meticulously crafted pieces. All
        our products are available for pre-order, allowing you to secure your desired items before they are
        officially released. Here’s what you need to know about our pre-order process:

      • Pre-Order Timeline:

      • All products on our website are offered on a pre-order basis.

      • The production and fulfilment process typically takes 2-3 weeks from the date of your order.

      • This production time is exclusive of the shipping period, which will vary based on your location.

        What to Expect:

      • When you place a pre-order, you are reserving your selected items before they are ready for
        immediate dispatch.

      • Our team works diligently to ensure that each piece is crafted to the highest standards, resulting
        in a unique and exceptional product.
      • Shipping Information:

      • Once your pre-ordered items are ready, they will be promptly dispatched to the shipping
        address provided during checkout.

      • The shipping time will depend on your location and the shipping method selected.

        Stay Informed:

      • We understand the anticipation of receiving your Vauci London pieces. Our team will keep you
        informed about the status of your pre-order via email.

      • You will receive updates on the production progress, shipping confirmation, and tracking details.

        Order Modifications:

      • If you wish to make any modifications to your pre-order, please contact us at
        contact@vaucilondon.com as soon as possible.

      • Changes may include updates to shipping information or adjustments to the order itself.
        Thank you for choosing Vauci London and being a part of our pre-order experience. Your patience
        is greatly appreciated as we work to bring you fashion that seamlessly blends contemporary style
        with timeless elegance. If you have any questions or require further assistance, feel free to reach
        out to us. We look forward to delivering exceptional pieces to elevate your wardrobe.